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LISTENING

to your needs

Services

We believe every customer is unique and we can learn from your specific needs. This helps us focus on what brings value to your investment and in the short term you benefit from our ability to adapt our solutions to your needs. We provide a host of services to answer each aspect, from customised design to after-sales assistance.

Custom-built equipment

Every single machine we build is precisely configured according to our customer's needs. Based on a modular concept, each module can operate in a totally independent manner. Whenever you need to upgrade to include a new processing function, a new module can be integrated without excessive costs. You can also remove or deactivate modules as required.

Installation and on-site training

As a provider of turnkey solutions, we are happy to assist you during installation and guide you through the functions during brief training sessions at your production site. Built to be as user-friendly as possible, equipment is generally quick to install and operators will only require a handful of simple instructions to feel comfortable with all functions.

Financial services

In a world where flexibility also reaches the financial aspects of a long-term investment, we are available to arrange personalised payment terms to accommodate your needs as far as possible. Our financial department will consider each case and find a suitable answer for both parties.

Technical support

Thanks to our global network of offices, distributors and agents, present locally, we guarantee the fastest response possible. In just 48 hours we are able to delivery new components or send a specialised technician to any part of the world, thus keeping downtime to a minimum. We also provide remote assistance for our customers in different languages, enabling us to troubleshoot and resolve issues immediately. This phone service is free of charge. Just call us on +39 0546 46889.

Logistics

Our international experience means we can take care of all the logistics once your equipment is ready to leave our factory. This includes all the necessary administrative steps and paperwork and if you have any special requirements, we have a team of specialists who can suggest the best solution. Let us know in good time and we will organise shipment, insurance coverage and delivery to your plant.