We have opened a selection process for technical positions in the role of post-sales technical support.

We are a well-established industrial company operating in the graphic industry for 50 years, offering a technical support role to be included in our workforce, with potential for growth and assuming greater responsibilities.

The selected candidate will be part of a dynamic environment, with opportunities for career advancement, specific project assignments, and shared objectives, aimed at rewarding the development of hard skills and acquired experience in our field.

The selected candidate will be responsible for post-sales technical support, handling telephone inquiries for technical support and warranty evaluation received from customers and agents.

Main Responsibilities:

• Provide technical assistance and support to customers via phone, email, or other communication channels.
• Troubleshoot and diagnose technical issues with our products.
• Collaborate with the sales and engineering departments to address customer concerns and provide solutions.
• Maintain accurate records of customer interactions and technical issues.
• Participate in the development and improvement of technical support processes and documentation.

Must have:

• Technical background in mechanical engineering or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in using technical support tools and software.

Nice to Have:

• Experience in the graphic manufacturing industry.
• Knowledge of printing and packaging machinery.
• Familiarity with CAD software.

What can you expect from us?

• An atmosphere focused on professional development.
• Many opportunities for growth and advancement.
• A culture based on respectful interaction, ethical behavior, and integrity.

If you believe you possess these characteristics and are eager to express your personal and professional value, you can contact us directly at the dedicated number +39 3457274989.
Alternatively, you can send your CV via email to cv@praticompany.com, and our HR manager will contact you.

We have opened a selection process for technical positions in the role of electrical designers.

We are a solid industrial entity that has been operating in the converting industry for 50 years, and we offer an electrical designer role for our Prati machines to be included in our staff, which can evolve and assume greater responsibilities.

The chosen candidate will be placed in a dynamic environment, with opportunities for role growth, assignment of specific projects, and MBO (Management by Objectives) based on shared goals, aimed at rewarding the acquisition of hard skills and experience in our field.

The role involves tasks such as drafting electrical diagrams, defining electrical panel layouts, selecting control components (PLC, CPU), and collaborating and communicating with mechanical designers.

Must-Haves:

• Proficiency in using Sabik and Spac software
• Ability to draft automation architecture drawings
• Minimum 2 years of experience in electrical design

All of this, together with passion and a willingness to learn about our unique product.

What can you expect from us?

• An atmosphere focused on professional development
• Numerous opportunities for growth and advancement
• A culture based on respectful interaction, ethical behavior, and integrity

If you believe you possess these characteristics and are eager to express your human and professional value, you can contact us directly at the dedicated phone number +39 3457274989.

Alternatively, you can send your CV via email to cv@praticompany.com, and our HR manager will contact you.